The first step is to stop the content coming into your phone or computer. If a child feels something is not right – even if they are not sure why – the first step is always to stop it. That means not replying to a post, not sharing a post, comment or photo. It also means not writing something like “go away” or “leave me alone”.
Every child who is using Snapchat, Facebook (yes we know it’s for over 13s but that doesn’t stop primary school children using it), or Instagram should know how to block a user who is bothering them. It’s an easy thing to do, and a child who knows how to do this is being empowered to take care of themselves, an important part of the Zeeko approach to internet security. Blocking a user means they can no longer contact you, and there is also a facility to report a user. We believe that reporting should be a last resort, such as persistent unsolicited contact from a stranger. Our Zeeko guide to Internet Security includes a section showing you how to block users if you wish to.
The third step we teach a child is to tell someone if you are worried or upset about anything you have seen on the Internet, including social media. That person can be a member of your family, but ideally an adult or trusted person who will take action for you. This might be a website with inappropriate material, or – more likely – a comment or photograph on social media that has upset the child. So showing someone not only means you are sharing the worry it might have caused you, it also means someone can reassure you and protect you. Being a victim of cyberbullying can sometimes mean you are afraid to speak out, but telling someone is the first step to solving the problem. We encourage adults to help children to discuss with their child how he or she feels about a negative online experience.
this advice on dealing with cyberbullies was created by http://www.stopcyberbullying.org/